Privacy Policy

1. Who We Are

2. What Data We Collect

We may collect and process the following personal data:

2.1 Information You Provide

• Name
• Email address
• Contact details
• Account login information
• Membership details
• Marketing preferences
• Communications with us

2.2 Payment Information

• Subscription status
• Payment confirmation and history

We do not store full card or bank details. All payments are processed by secure, PCI-compliant third-party payment providers.

2.3 Technical and Usage Data

• Device information
• App and website usage data
• Log files and analytics data
• IP address (where required for security and fraud prevention)

3. How We Use Your Data

We use your personal data to:

• Create and manage your Infinity Club account
• Provide membership services and access to offers
• Process payments and subscriptions
• Communicate essential service information
• Provide customer support
• Improve our platform and services
• Prevent fraud and misuse
• Send marketing communications (where you have opted in)

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity - to provide membership services
• Legal obligation - to meet regulatory and accounting requirements
• Legitimate interests - to operate, secure, and improve Infinity Club
• Consent - for marketing communications and optional features

You may withdraw consent at any time where consent is the lawful basis.

5. Marketing Communications

You will receive essential service communications relating to your membership. These are necessary and cannot be opted out of.

Marketing communications, including newsletters and partner offers:

• Are optional
• Require explicit opt-in
• Can be unsubscribed from at any time via email links or account settings

Withdrawing marketing consent does not affect your membership.

6. Data Sharing

We may share personal data with:

• Trusted service providers (e.g. payment processors, hosting providers, email services)
• Analytics and security providers
• Legal or regulatory authorities where required by law

All third parties are required to:

• Process data securely
• Use data only for agreed purposes
• Comply with UK GDPR

We do not sell your personal data.

7. International Data Transfers

Where personal data is transferred outside the UK:

• Appropriate safeguards are in place
• Transfers comply with UK GDPR requirements

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data, including:

• Secure servers
• Access controls
• Encryption where appropriate
• Limited access for authorised personnel only

Despite these measures, no system can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal, accounting, and regulatory obligations
• Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

10. Your Data Protection Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent for marketing at any time
• Request data portability (where applicable)
• Lodge a complaint with the Information Commissioner's Office (ICO)

ICO website: https://ico.org.uk

11. Cookies and Tracking

We use cookies and similar technologies to:

• Operate the website and app
• Improve performance and functionality
• Analyse usage

You can manage cookie preferences through your device or browser settings. Further details are available in our Cookie Policy.

12. Children's Data

Infinity Club is not intended for children under 16.

We do not knowingly collect personal data from anyone under this age.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on our website and app.

Continued use of Infinity Club after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

For data protection enquiries, requests, or complaints, contact: